Frequently Asked Questions

Get help from our frequently asked questions. Not seing what you are looking for? Email us, and we will get back to you as soon as possible.
How do I register an account?
Click on the Join us button on the homepage or Listen for Free button on every other page.
How do I register for an artist account?
Join us on the “For Artists” page( Make sure to select "Are you an artist" checkbox when registering.
How much does it cost?
Our platform is completely free for all users.
I forgot my password, what to do?
Please follow this link to reset your password.
How do I change my username?
If you would like to change your username, please contact us at from the email address that is connected to your Freecords account and we will change it for you.
How do I discover new artists?
The “Random” function in the app will provide you with new and exciting artists all the time. In case you want to make a more specific discovery, use the “detailed search” function, where you can set the filters to find the exact new tunes that you are looking for.
How do I create my own playlists?
You can save individual songs to playlists. On the homepage there is a create playlist button. After you create a playlist, when being on a song play page, you can add that song to a playlist by clicking the "+" button next to "<" skip.
How do I register for an artist account if I already have an account?
If you've registered for a listener account instead of artist account by mistake, you can go to "Profile" tab and click on: Account Type". You will be able to select "Artist" option there.
What are supported formats for music upload?
We are encouraging artists to provide listeners with high-quality music. Currently, we support mp3 format (320kbps), WAV and FLAC files. We recommend you to upload files of the highest quality.
What is the maximum music file size?
100mb is the maximum music file size allowed to upload. In case your song exceeds this limit please contact us.
What are supported formats for cover art?
The file formats supported for cover art are: jpg and png.
What is the maximum cover art file size?
The cover art file size cannot exceed 10MBs. The minimum cover art file dimensions are 600x600 pixels. Best results are achieved if the file is uploaded in square dimension, otherwise it will be compressed to fit.
How do I upload music?
Once you are registered as an artist, logged in to the app, there is an "Upload Music” button on the top of the homepage. Click it and you will be taken to the page where you can upload. In case you are not registered as an artist check the question “How do I register for an artist account?”.
How do I distribute music with The Club?
To distribute music for Free with The Club, visit Join The Club page. You can also check our Distribution FAQs.
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